Nazelie products are sold fresh and have a shelf life of 6 months after opening. Our formulas are delicate and can be affected by exposure to air and sun, this is why they are stored in glass containers. Our best recommendation is to start using Nazelie Skincare right after purchasing and being consistent with your regimen to make sure that you have used it within 6 months after opening.

If you start using our products right after purchasing it is safe to keep them at the normal temperature in your bathroom. If you are taking a break using Nazelie Skincare, store the products in refrigerator for not more than 6 months.

Nazelie is healthy, concern-free and eco-friendly skincare that is also cruelty free. We produce authentic, pure skincare, formulated without parabens, propylene glycol and artificial color. This is the reason why our products come to you in their pure state, with authentic smells and colors. The olive oil and beeswax in some of our creams gives them a yellow tint. The pomegranate extract is responsible for the “oatmeal” look of the Youth Illuminator.

For best results our products should be used daily as a system and generally the supply lasts 2.5 – 4 months depending on the quantity of product used daily.

We are currently unable to mail samples by request. However, note that it is Nazelie Online policy to accept returns or exchanges of products that you are not satisfied with. If you would like product recommendations or advice from Nazelie skin experts, please email us via a pop up window on our website or call us at 1-800–985-8755.

If you are consistent with Nazelie Beauty Regimen you will start noticing improvements in your skin’s health within 2-4 weeks of using our skincare.

We suggest that when you start using Nazelie Skincare you do not use any other skincare for at least 3 weeks to make sure that the effects and reactions of your skin are the result of being consistent with Nazelie beauty regimen. After that period if you still have a desire to do that, you can add other skincare to your regimen.

Yes, you can use your makeup as usual.

Absolutely. Please take the SKIN QUIZ to identify the best solution for your skin type and balance your skin. You can also send us a note in a pop up window of our website and receive a personal consultation of one of our consultants.

Please take the SKIN QUIZ to identify the best solution for your skin type and balance your skin. You can also send us a note in a pop up window of our website and receive a personal consultation of one of our consultants.

Nazelie Skincare, LLC is committed to eliminating the need for animal testing. We are equally committed to the health and safety of consumers and bringing to market products that comply with applicable regulations in the countries where they are sold. We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf. We evaluate our finished products in clinical tests on volunteer panels.

Yes, we do accept international orders.
Also you can order our products from the site of our official partner and distributor, Nazelie, in Russia: http://www.nazelietoyou.ru/

Yes, we can.

Yes, ordering from Nazelie online is safe and secure. Once you click on “CHECKOUT” you are on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. If you prefer, you may submit your order via phone at 1-800–985-8755.

Free Returns for All Orders. We understand that skincare is a personal purchase, and that sometimes it simply is not right for you. We provide a 100% satisfaction guarantee and do not require any paperwork. To apply for a refund, replacement OR store credit:
1) go to my account page (here you will see your recent orders)
2) next to the order you made, click ‘request return’
3) for each product of the order that you want to refund/replace, click ‘request return’
4) choose whether you want a (a) refund, (b) refund in store credit or a (c) replacement.
5) leave the reason for the return so that we can work on exceeding your expectations.

Save the box and merchandise and notify us immediately via email to customerservice@nazelie.com   or send us a note in a pop-up window of our website.

Most orders are processed within 48 hours of receipt.

Nazelie Skincare accepts the following credit cards: Visa, MasterCard, Discover, American Express, Amazon and PayPal. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.

Nazelie Skincare LLC is required by law to collect sales tax on orders shipped to Pennsylvania.